Refund policy

Effective October 8, 2026

All Sales Are Final

Every bag at Rose Revival is a pre-owned, one-of-a-kind piece, so all sales are final. We do not accept returns, exchanges, or refunds, and orders cannot be canceled or changed once payment has been submitted.

Because there is only one of each piece, we ask that every purchase be made with care. Please review all photos, descriptions, and condition notes before you buy. If you would like more photos or details, contact us before placing your order and we will be happy to help.

Our Authenticity Guarantee

Every item we sell is 100% authentic. Each piece is sourced from vetted wholesalers, authenticated before it is listed, and ships with an Entrupy Certificate of Authenticity. Because authenticity is guaranteed and documented with every order, returns based on authenticity concerns are not accepted. Read our authenticity promise.

Condition Disclosure

All items are pre-owned and may show signs of previous use. We disclose visible wear, imperfections, and notable characteristics in each listing to the best of our ability. Natural variations in color, texture, leather, or hardware, and minor signs of wear consistent with the listed condition grade, are not considered defects and are not grounds for a return.

Payment Before Shipping

Orders ship only after payment has been received and fully cleared. Orders that are pending, under review, or flagged for additional verification will ship once payment is confirmed. See our Shipping Policy for details.

Damaged or Incorrect Orders

In the rare event that your order arrives damaged in transit or you receive the wrong item, please contact us within 24 hours of delivery. Include your order number and clear photos of the outer packaging, the inner packaging, and the item. Please keep all original packaging until your claim is resolved.

We review every report carefully and will work with you, and with the carrier where appropriate, to reach a resolution at our discretion. Reports received more than 24 hours after delivery may not be eligible for review.

Lost or Stolen Packages

Once an order has shipped, delivery is in the hands of the carrier. Rose Revival is not responsible for carrier delays, or for packages lost or stolen after they are marked delivered. If something goes wrong, contact us within 24 hours of the delivery date and we will help you file a claim with the carrier.

Live Show Purchases

Purchases made during our live shows on Whatnot are subject to Whatnot's purchase, return, and dispute policies. For help with a live show order, message us on Whatnot or contact us with your Whatnot username.

Questions?

We are always happy to help. Contact us and we will get back to you as soon as we can.